Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment to Canadian address
Planet Mushrooms ships to addresses within Canada and US using Canada Post. Our site will automatically calculate shipping rates and deliver time base on the weight of the order and the choice of shipping method.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Planet Mushrooms is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Planet Mushrooms is not liable for any products damaged or lost during shipping. However, if you received your order damaged, we are happy to assist with the shipment carrier to file a claim. Please make sure to save all packaging materials and damaged goods before filing a claim.